I ordered some brush pens for my niece's birthday and some origami paper for school from this website on Monday night: http://www.studioartshop.com/ . I had a phone call today apologising because one of the items I ordered (origami paper pads) had not come into stock as expected and I was asked how I wanted them to proceed. I was offered (and accepted) different papers which were better quality but had less sheets per pad and were therefore cheaper than the ones I ordered. So instead of 2 bigger pads, I am getting 3 with less sheets - the cost of 3 is more than the 2 I ordered but they aren't charging me the difference by way of apology. I was impressed with the guy who offered me different options and was happy to spend time sorting things out for me, he has also emailed me since to say the order has been posted.